Frequently Asked Questions
Everything you need to know about our premium audio equipment and services.
How do I know if a specific microphone or speaker is compatible with my current setup?
Each product page includes a detailed 'Technical Specifications' section. We recommend checking connector types (XLR, TRS, USB) and impedance requirements. If you are still unsure, our expert support team is available for compatibility consultations via live chat.
What is your return policy for high-end studio gear?
We offer a 30-day satisfaction guarantee. Items must be returned in their original packaging with all included accessories and manuals. Please note that software and in-ear monitors are non-returnable once the seal is broken for hygiene and licensing reasons.
Do you offer international shipping for heavy equipment?
Yes, we ship worldwide. Shipping costs for heavy items like studio monitors or rack units are calculated at checkout based on weight and destination. All international shipments are insured and include tracking information.
Are the products sold on Pro Audio covered by a warranty?
All products are 100% authentic and come with a full manufacturer's warranty. Pro Audio also offers an optional extended protection plan for accidental damage and technical malfunctions beyond the standard coverage period.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For professional studios looking to upgrade, we also offer financing options through Affirm and Klarna on qualifying purchases.
How can I track my order once it has been placed?
Once your order is processed and leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your delivery status in real-time.